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Content Services

It is a truism that "content is king" but the challenge is producing fresh, accurate, well-written and relevant content, on an ongoing and continual basis. The issue is talent. Maintaining an in-house staff of content developers can be prohibitively expensive. And frankly this sort of work is beyond the capabilities of most outsourcing firms.

At Trebuchet, though, our content developers are indistinguishable from the in-house content team of your dreams in terms of education, talent, domain expertise, writing skill and dedication. They will focus on your projects over the long term and produce results the equal of or better than your most experienced people. But, they will cost far less.

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Areas of Expertise

◘ Law
◘ Finance
◘ Medicine
◘ Sciences
◘ News / Politics
◘ Online product database

Services

◘ Research
◘ Original content creation
◘ Copyediting
◘ Developmental editing
◘ Abstraction
◘ Indexing
◘ Semantic XML metadata
◘ Translation / Globalization

Publishing Services

Content is king but if it isn't properly prepared and "packaged" it won't be accessible or useful. We define "publishing" as the art of grooming content so that it has the maximum impact on the maximum number of people.
That objective must be kept in mind as the individual processes that comprise "publishing" are brought to bear on your content. That focus makes the difference between an acceptable product and a work of art. That devotion separates the publishing artist from the mere publishing craftsman.

Not long ago the end result of the publishing process was a static printed item. Today it may be that, or an ebook, a website, a blog, tweet, RSS feed or SMS; the content may be the written word alone or it may include audio-visual elements; it may be static or it may be organic; the product of one author or many contributors. These factors and their permutations make the mechanics of publishing far more complex than they once were, and experience and expertise in varied delivery platforms and their associated technologies is a prequisite to producing multiple final products, each of which can be termed "art".

In a nutshell, producing art is the Trebuchet credo. And our deep experience in publishing enables us to save you money without compromising on our credo.

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Areas of Expertise

◘ Trade
◘ Legal
◘ Financial
◘ Journal
◘ Magazine / Newspaper
◘ Technical documentation

Services

◘ XML tagging
◘ XML semantic tagging
◘ Composition
◘ XML-first publishing
◘ eBook creation
◘ Online publishing
◘ Aggregation
◘ Math/technical
◘ Editing
◘ Content management solutions

Legal Services

Discard your pre-conceived notions about LPO. Our concept is different: Experienced attorneys, educated in top US law schools available to your law firm on a short or long term basis. Unlike the “help” you get from temp agencies, our attorneys are top-notch, “battle proven” and committed to our firm and our clients as a career, not as a fill-in job. And since these attorneys are US expatriates living offshore their compensation is at an offshore, not a US level.

Our roster of attorneys includes experts in virtually every specialty and admitted to bars in almost every jurisdiction. What can they do? Anything any attorney in your firm can do that doesn’t require physical presence. That includes drafting and reviewing documents, research, providing expert advice, providing strategic advice – the same work you’re now doing yourself, or using associates for, but at far lower cost.

Why pay more if you can get the same or better quality for considerably less? Why spend your valuable time on hands-on work when a Trebuchet attorney can handle it as capably, freeing you for client or court-facing work – or business development? Work with Trebuchet and increase your profits or pass part of your cost savings on to your clients. Either way is a win for your firm.

And oh, yes – we also do traditional LPO work (document review, discovery and the like) using very qualified Indian legal experts, under the supervision of our US attorney staff.

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Areas of Expertise

◘ IP/Copyright law
◘ Civil law
◘ Computer/Internet law
◘ Employment law
◘ Family law
◘ Immigration/Labor law
◘ International/EU law
◘ Real estate law
◘ Tax law

Services

◘ Research
◘ Draft briefs
◘ Draft contracts
◘ Prepare pleadings
◘ Provide expert advice
◘ Document review
◘ Discovery
◘ Summarize case law
◘ Edit legal content
◘ Legal content creation

Call Center Services

Escape the offshore call center cliche with Trebuchet's call center services! Our call center is staffed by US born and US college educated personnel, mother-tongue English speakers, selected for their intelligence and pleasant telephone manner. They are carefully trained and closely monitored by our experienced call center supervisors, aided by our state-of-the-art technology. And since these agents are US expatriates living offshore their compensation is at an offshore, not a US level.

Incoming calls are automatically assigned to the most qualified operator. Outgoing calls are auto-dialed for maximum efficiency. All calls are logged and recorded. Operators are assisted by on-screen scripts and prompted for information that must be obtained during calls; the information is entered into a customized database, and daily reports are produced for supervisory staff and for our clients.

We offer both inbound and outbound call center services in a rich variety of service areas. And, if your needs extend to non-English calling, equally qualified mother tongue speakers in a variety of languages are available.

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Areas of Expertise

◘ Inbound calling
◘ Outbound calling
◘ Multi-language 
◘ Helpdesk work
◘ Around-the-clock coverage

Services

◘ Technical support
◘ Help Desk
◘ Order taking
◘ Sales
◘ Surveys and polls
◘ Dispatching
◘ Appointment reminder
◘ Virtual receptionist

Transcription Services

A good transcriber requires four things: A natural talent for converting the spoken word to the written word, training in the technology and techniques of the transcription craft, mother tongue familiarity with the language spoken and professional familiarity with the domain under discussion.

The first two prerequisites can be obtained all over the world. The latter two, it was thought, could only be obtained in the USA, home of mother-tongue English speakers - a country where literacy in almost every domain can be found.

At Trebuchet, we've proven that presumption false. Our offshore transcription facility is staffed by US born and educated mother tongue English speakers - with expertise on a level equivalent to that available in the USA.

A financial transcription of a quarterly conference call, done by a non-mother-tongue English speaker with little US cultural affinity and less knowledge of the industry area, often produces comical results. But the humor fades fast if it's your call being covered. And the ramifications in the legal or medical transcription realms are even more serious.

Why risk the embarrasement and financial exposure of a second-rate transcription? Avoid the problem entirely with Trebuchet's staff of US born and educated experts!

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Areas of Expertise

◘ Financial transcription
◘ Medical specialties
◘ Legal specialties
◘ Current news events
◘ Media, sports, entertainment

Services

◘ Financial transcription
◘ Medical transcription
◘ Legal transcription
◘ Broadcast transcription

Medical Services

The medical field is becoming increasingly complex. Medicare, Medicaid and private insurance companies are imposing detailed reporting requirements, demanding exacting documentation as justification for treatments and prescriptions, and becoming very specific regarding coverage eligibility. The ICD-10 standard for coding medical bills is more intricate than ever and requires considerable knowledge and expertise in order to be done properly. Electronic Medical Records systems are now the norm and medical service providers are expected to be able to adeptly navigate multiple, diverse EMR systems. And all the while care must be taken to remain scrupulously HIPAA-compliant. 

The bar has been raised in numerous ways and penalties for missteps in any of these areas can be severe. It is no longer sufficient to figuratively “open the yellow pages” to find a service provider that can meet these challenges. To keep up with the continually changing requirements, the new practices and technology you need a company like Trebuchet, with its staff of trained and experienced American practitioners.


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Areas of Expertise

◘ Billing
◘ Coding
◘ Transcription
◘ Customer Service
◘ Account Managment
◘ Technology 

Services

◘ Part B billing
◘ Part A/non-med billing
◘ ICD-10 coding
◘ Remote Field Rep
◘ Eligibility Research
◘ Collections
◘ Medical Transcription 

Tell us how we can help you!